Managing and Maintaining a Server Environment - mcsaclass.com

Microsoft MCSA Video Training

Managing and Maintaining a Server Environment

You work for Certkiller .com and are responsible for the Program Management role on a project. The project
goal is to deploy a new contact management application to all desktop computers in Certkiller . The project team
is gathering information to produce the vision/scope document.
After you view responses of users who completed a survey, you realize that users in different departments, job
categories, and regions have very different contact management requirements and skills. You are not sure that
you have gathered enough information to represent all the requirements and skills of the users.
You need to ensure that the scope of the project provides for the requirements of all users.
What should you do?

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A.Develop a communication plan.
B.Define user profiles.
C.Perform a review of user readiness.
D.Add the lack of understanding of user requirements to the initial risk list.
E.Use interviews to gather user requirements.

Answer: B